Service Tiers and Prices
Service Contract Direct Debit Mandate

We have four basic service tiers: Supa Lite, Lite, Lite+, and Regular. The services are differentiated primarily on the basis of a monthly download usage allowance (although they are also subject to any limitations within our Acceptable Usage Policy in that, for example, they are not really suitable for continuous p2p use). The various allowances currently in force are shown in the table below. Our experience shows that the Lite service should be suitable for email and light surfing, and the Lite+ for email and fairly regular surfing. The Supa Lite is designed for the occasional surfer/emailer who appreciates a fast, always on connection but does not use the Internet very much.

Users will enjoy unlimited access to the Community Network at the highest rate practically available (that is, no artificial bandwidth limiting). Since it is for our connection to the Internet that we must "pay by the megabit per second", this is where we impose bandwidth management. Currently, we are offering "official" maximum bandwidths of either 3.0 Mbps or 6.0 Mbps, though the actual speed will vary depending on how busy our wireless network and/or backhaul connctions are at any moment in time.

The actual peak limits set on our bandwidth manager are above the "official" limits mentioned above. This is to help increase the likelihood that customers will actually achieve the official limits in practice. It also allows us to test our network for its ability to deliver even higher speeds to customers. These higher limits are shown below the official limits in the table below.

If/when any monthly data transfer cap is reached the connection will remain on and you will not be charged extra, but the speed will be throttled back. The maximum speed of the throttled connections is currently set at 1 Mbps down and 750 kbps up, though again the actual speed will vary depending on how busy our network is at any point in time.

         
 
Service Tier
 
Supa Lite
Lite
Lite +
Regular
Features        
Monthly Data Limit (download)
40 Gigabytes
80 Gigabytes
160 Gigabytes
325 Gigabytes
Maximum Download Speed (Official)
3.0 Mbps
6.0 Mbps
6.0 Mbps
6.0 Mbps
Maximum Upload Speed (Official)
1.0 Mbps
1.5 Mbps
2.0 Mbps
3.0 Mbps
Maximum Download Speed (Managed)
3.5 Mbps
7.0 Mbps
9.0 Mbps
12.0 Mbps
Maximum Upload Speed (Managed)
1.5 Mbps
2.0 Mbps
2.5 Mbps
3.5 Mbps
         
Pricing (to 30 April 2017)
Monthly Fee
£9.50 inc vat
(£7.917 + vat)
£15.00 inc vat
(£12.5 + vat)
£20.00 inc vat
(£16.667 + vat)
£29.50 inc vat
(£24.583 + vat)
(Regular Plus:
£39.50 inc vat)
One-off Connection Fee
£49.00 inc vat (£41.70 + vat)
Payment Method
Direct Debit
Minimum Contract Period
One Month (followed by 1 month's notice)
         
New Pricing (from 1 May 2017)
Monthly Fee
£10.75 inc vat
£17.00 inc vat
£22.50 inc vat
£32.50 inc vat
(Regular Plus:
£42.50 inc vat)
One-off Connection Fee
£49.00 inc vat (£41.70 + vat)
Payment Method
Direct Debit
Minimum Contract Period
One Month (followed by 1 month's notice)

Router

If you need a (wireless) router then it would need to be of the cable/dsl variety and not the adsl variety. You can either supply that yourself (we can point you to some websites if you wish to buy online, or you could get one from PC World etc). If you wish, we are able to supply one ourselves in which case it would be an 802.11a/b/g/n/ac wireless router from the same manufacturer that we use for our main wireless equipment (Mikrotik) and would cost 49.50 inc vat.